Wholesale distributors play a vital middleman role in the journey of products from the production line to their final customer. By purchasing goods in bulk from manufacturers and distributing them to retailers, they make sure stores have products to sell while enabling manufacturers to focus on designing and building innovative products. Wholesale distribution businesses often specialise in specific industries or product categories and sometimes develop long-term relationships with manufacturers.
Wholesale distribution plays a significant role in the economy, and according to Crunchbase, there are more than 7,300 wholesale distribution businesses in APAC. Australian wholesale businesses contributed approximately A$84bn to the economy in the 2021-22 financial year, while in Singapore the sector is worth around S$90bn p.a. Wholesale distributors are also experiencing rapid change due to a number of factors: new competition, the growth of ecommerce and rising customer expectations, among them.
Here’s what you need to know about how wholesale distribution works, including key benefits, challenges and examples — plus tips for running a successful distribution business.
What Is Wholesaling or Wholesale Distribution?
Wholesalers operate as middlemen between product manufacturers and retailers or other businesses. They make a profit by buying products in bulk at a discount and reselling them in smaller quantities at a higher price to individual retailers. Many distributors specialise in specific industry sectors or product categories and build up a great deal of valuable industry expertise. This helps them provide value to their suppliers and customers, while distinguishing themselves from competitors.
Wholesale vs. distribution.
The terms “wholesaler” and “distributor” are sometimes used interchangeably to describe any companies that buy products from manufacturers and sell them to retailers and other businesses (as opposed to selling directly to consumers). However, the term “distributor” is often applied more specifically to a narrower subset of companies that have long-term relationships with particular manufacturers and help market and support their products.
Other common names for wholesalers and distributors.
To further muddy the waters, the way wholesalers and distributors are described can vary by industry and product. Some of the other common labels include:
- Supply house.
- Importer/exporter.
- Dealer.
- Jobber.
- Buying/selling group.
- Trading company.
Key Takeaways
- Wholesalers play vital roles in the supply chain for most products, buying goods in bulk from manufacturers and selling them to retailers and other businesses.
- Wholesale distributors are responsible for acquiring goods, storing them, preparing them for sale to their customers and then delivering them.
- Some distributors have strong relationships with specific manufacturers, acting as their representatives in some markets and supporting their marketing efforts.
- Working with wholesalers can provide retailers and ecommerce sellers with discount pricing, more consistent product supply and wider product variety.
- Challenges facing wholesale distributors include new kinds of competition, direct-to-consumer sales models and rising customer expectations.
Wholesale Distribution Explained
Historically, relatively few manufacturers have sold their products directly to retailers or consumers. Wholesale distributors provide that liaison, buying large quantities of products from manufacturers, storing them and then supplying them to retailers and other businesses. This enables manufacturers to focus on designing, building and marketing their products without investing in extensive sales efforts or managing relationships with a large number of small retailers. Wholesalers often stock a wide range of products, which makes life simpler for retailers because they can obtain a broad variety of goods without the added complexity of working with many different suppliers.
Some industries have several levels of distribution, with larger wholesale distributors focusing on supplying smaller, regional or specialist distributors. Some wholesalers also act as suppliers of raw materials to manufacturers.
How Does Wholesale Distribution Work?
Wholesale distributors are responsible for acquiring goods, storing them, preparing them for sale in smaller quantities to their customers and then delivering them.
Success in wholesale distribution hinges on gaining a good understanding of customer needs, market trends, costs and price points; building strong relationships with business partners; and maximising operational efficiency. Wholesale distributors must build solid “upstream” relationships with the suppliers or manufacturers of the goods they buy in bulk. They must also develop trusted relationships with their own “downstream” customers, be they retailers or businesses like restaurants, contractors or hospitals.
In some cases, wholesalers may serve as dropshipping providers for brick-and-mortar or ecommerce retailers. In a dropshipping arrangement, the retailer doesn’t actually stock the product it sells to customers. Instead, the retailer accepts payment and then passes the order to the distributor, which ships the product directly to the customer.
Your Complete Guide to Inventory Forecasting
Types of Wholesale Distributors
A variety of companies can be involved in wholesale distribution, even within a single market or industry sector. Some of these participants include:
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Manufacturers.
In addition to making products, some manufacturers distribute them to retailers. This is especially true of boutique manufacturers, which may also sell directly to consumers. But large companies do this, too, and sometimes find themselves competing with traditional distributors.
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Exclusive or specialised distributors.
Some distributors act as the sole resellers for specific manufacturers. They often help analyse the marketplace and actively market and sell the manufacturers’ products as well.
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Regional distributors.
These companies focus on a specific country or geographic region. They bring valuable regional knowledge of customer preferences, languages, trends, regulations and import procedures. They may have exclusive rights to distribute products in their territory.
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Wholesalers.
In some industry sectors, wholesalers are differentiated from distributors, partly because they don’t represent specific manufacturers. They buy a wide selection of products in bulk from a variety of manufacturers or distributors and then resell them. They focus on competitive pricing, storage and order fulfilment.
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Agents and brokers.
Agents generally don’t own or stock the products they sell; instead, they focus on finding customers, negotiating pricing and making the sale on behalf of the manufacturers or distributors that supply the products. They may work on a commission basis.
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Jobbers.
In some sectors, individuals or small companies — jobbers — make daily deliveries of products to retailers.
Benefits of Wholesale Distribution
Wholesale distribution provides advantages for all businesses involved in the supply chain, including manufacturers and retailers. Those benefits include:
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Increased reach.
Manufacturers that work with wholesale distributors can invest less to expand their market, since the wholesaler is responsible for distributing the product to far-flung retailers. Manufacturers don’t need to hire, develop or maintain expensive armies of salespeople with the expertise to sell directly to customers.
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Simpler operations.
Wholesalers simplify business operations for both manufacturers and retailers. Manufacturers can work with a relatively small number of distributors to fulfil several large orders, instead of many small ones. And retailers can get their supplies from just a few distributors, instead of dealing with many individual manufacturers, thus simplifying ordering and reducing shipping costs.
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Lower cost of business.
Because wholesale distribution simplifies operations for manufacturers and retailers, it can also reduce their operating costs. Retailers that buy from wholesalers may also pay lower prices than when buying small quantities directly from manufacturers.
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Storage capability.
Wholesalers often have extensive warehouse capacity for storing inventory, freeing manufacturers and retailers from the burden and cost of maintaining large stocks of products.
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Supply chain stability and mitigation of risk.
By buying and maintaining inventory, wholesalers help secure a stable supply of products and reduce risk of shortages for other companies in the supply chain.
Wholesale Distribution Challenges
Wholesale distribution has been the dominant model for connecting manufacturers and retailers since the dawn of the industrial age. However, wholesale distributors currently face challenges on several fronts:
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New competitors.
Established wholesale distributors face growing competition from online entities. These include online retailers and marketplaces moving into business-to-business (B2B) sales, using their scale and existing platforms to offer low-cost products, transparent pricing and fast shipping. Adding to the competition, overseas suppliers can sell internationally using online stores, often undercutting domestic distributors.
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Manufacturers selling direct.
Some manufacturers are opting to sell directly to consumers, either online or via their own retail channels, both to increase their profit margins and to maintain greater control over their brand and customer experience.
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Rising customer expectations.
Distributors need to meet increased customer expectations, which have been fueled by retail ecommerce experiences: fast delivery, real-time visibility into orders and delivery status, and 24/7 customer service.
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Profit pressure.
In an era of global trade, the downward pressure on prices — particularly for commodity goods — is tremendous. With many markets also facing sky-high inflation, shrinking margins force distributors to increase operating efficiency, another form of pressure.
Wholesale Distribution Industries
Wholesale distributors tend to specialise in an industry or product category. This enables them to deal effectively with nuances unique to that market segment, such as regulatory requirements and seasonal shifts in demand. Four of the largest preferred sectors within the wholesale distribution industry are:
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Food and beverage.
The food and beverage industry is a high-volume wholesale segment — and one with exacting requirements for storage, handling and distribution. Food and beverage wholesalers must comply with freshness, hygiene and refrigeration standards. They also must be experts in seasonal, promotional and unexpected shifts in demand.
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Health care.
Health care distributors play a critical role with regard to partnering with manufacturers to deliver drugs, medical equipment and surgical supplies to hospitals, clinics and governments. Health care is a particularly challenging and fragmented marketplace, requiring detailed knowledge of regulatory issues. By handling customer interactions, wholesale distributors enable manufacturers to focus on their core competencies.
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Technology.
Distributors underpin many high-tech and other electronics supply chains. These companies typically must manage inventory from many suppliers while staying on top of rapidly shifting technology trends and retailer demands.
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Industrial.
This broad category includes suppliers that manage vast inventories of many thousands of products for industrial customers or B2B retailers.
Wholesale Distribution Examples
Many wholesale distributors are using technology to handle business growth, streamline operations and mitigate supply chain issues. Some examples of how technology is used:
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When BioPak, the Australian compostable packaging company, faced a challenging combination of supply chain issues and rising customer demand, it implemented an integrated business software suite to manage and drive its business growth. The lack of a unified data source complicated order tracking, as supplier communications occurred via siloed fax and email channels, while staff were forced to manually transfer data between spreadsheets for key competitive activities. Using NetSuite cloud-based business software, BioPak has been able to manage its business efficiently enough to shift its focus back to product innovation — including launching a B2B ecommerce solution, an industrial composting collection service, and a bespoke NetSuite carbon calculator to help customers reduce their carbon footprint. More recently, it has introduced a data-sharing program with long-standing customers to automate regular orders and automatically raise purchase orders and invoices, thus reducing the amount of time staff spent on routine tasks.
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Singapore-based Kids Treasures expansion across APAC saw its customer base 10x, and its SKUs swell to more than 150,000. Fragmented financial and customer data meant that employees were spending up to 70% of their time manually processing orders and invoicing customers, while finance had to calculate cross-border tariffs and tax rates via spreadsheets. By adopting NetSuite ERP as a single platform for finance, order fulfilment and inventory management, Kids Treasures has been able to save as many as 15 hours per week on data entry alone, and can now complete its month-end close in two hours instead of two days.
4 Ways Wholesale Distribution Helps Ecommerce
Historically, wholesale distributors primarily sold to traditional brick-and-mortar retailers. However, the wholesale distribution model can also make sense for modern-day ecommerce businesses. Among the benefits:
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Product availability.
Because wholesale distributors buy and store goods in bulk, they can help ecommerce businesses gain consistent access to products.
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Discount pricing.
Wholesalers tend to get substantial discounts that enable them to offer products at lower prices than if ecommerce sellers were to purchase them directly from the manufacturer. In fact, some ecommerce companies may not be able to purchase directly from manufacturers because they don’t meet manufacturers’ minimum order-volume requirements.
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Product variety.
Wholesalers often source a wide variety of goods, enabling ecommerce companies to quickly and easily expand their product selection.
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Dropshipping options.
Some wholesalers offer dropshipping arrangements whereby they deliver the goods sold by the ecommerce firm directly to the end customer.
4 Wholesale Distribution Tips
Managing a wholesale distribution business is complex. Distributors must maintain in-depth knowledge of their industry sector and current trends, manage relationships with suppliers and retailers, and efficiently manage sales and inventory. Here are some tips for success:
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Industry knowledge is key.
The most effective distribution approach varies by industry or product segment. Research the typical supply chain models, the most profitable channels and the common challenges in your sector. Join industry groups, networks and forums. Getting to know manufacturers, retailers and others in the industry can help hone business strategy. Staying up to date via industry magazines and trade shows can also be helpful.
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Keep customers top of mind.
Understanding customers’ current and future needs can help distributors develop better planning and improve their sales strategies. Customer service may be critical in differentiating your business from the ever-expanding field of competitors.
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Focus on inventory management.
Efficient inventory management is key to increasing operational efficiency, driving sales and keeping customers happy. Inventory management, supply chain management (SCM) and warehouse management software help businesses track inventory in real time, avoid overstocking and stockouts and keep a close eye on costs.
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Integrate ecommerce and multichannel sales.
Retailers increasingly expect to be able to order products online, have them shipped promptly and track them until they’re delivered. Efficient fulfilment of orders received via multiple sales channels, including online portals and phone orders, is essential to meeting expectations.
Easily Track and Manage Wholesale Distribution With NetSuite
In a constantly changing business environment, wholesale distributors must adapt quickly to remain competitive. NetSuite’s solution for Wholesale Distribution allows distributors to run their entire company on a single cloud-based platform that provides real-time visibility across the business and the flexibility to meet unique requirements. Omnichannel commerce enables distributors to work with customers online, by phone, over email and in person. Supply chain portals for vendors, customers and partners maximise efficiency. Sophisticated inventory and warehouse management applications help businesses reduce overhead, speed delivery time and increase sales. Extensive marketing, sales and customer support capabilities increase engagement throughout the customer life cycle.
Conclusion
Wholesale distributors continue to play a critical role in the supply chain for most goods, enabling manufacturers to extend their reach while ensuring that retailers can reliably obtain products for sale. The challenges facing wholesale distribution include new competitors, direct-to-consumer sales and higher customer expectations. Software can help distributors increase efficiency and responsiveness to meet these challenges.
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Wholesale Distribution FAQs
What is an example of wholesale distribution?
Suppose a wholesaler buys products in bulk at discount rates from manufacturers and then sells them to retailers, which resell them to consumers. Because wholesalers obtain favourable terms by buying in bulk, retailers may be able to obtain products from wholesalers at a lower price than if they purchased directly from manufacturers, thus increasing their profit. For example, a retailer might have to pay $20 each for the 100 shirts it expects to sell online each month if it purchased them directly from the manufacturer. If it sells the shirts at $25 each, it will make $5 per shirt. A wholesaler might be able to get the same shirts from the manufacturer for $8 because it buys 100,000 shirts a month. If the wholesaler sells the shirts to the retailer for $16.50, it makes $8.50 dollars on each shirt — and so does the retailer, which still sells that shirt for $25.
What is a wholesale distribution model?
In a wholesale distribution model, a wholesaler buys goods from a manufacturer and then sells them to retailers and other businesses. The wholesaler is a critical middleman in this chain. Wholesalers take on the responsibility of storing and distributing the goods to retailers or other businesses, so the manufacturer doesn’t have to do so.
What is the difference between wholesale and distribution?
The definitions of wholesale and distribution vary by industry sector. The two terms are often used interchangeably. But in some industries, distributors are closely linked to specific manufacturers and serve as their representatives, supporting the manufacturers’ sales, marketing and support efforts. Wholesalers, by contrast, are not tied to specific manufacturers. They buy a wide variety of products from different suppliers and resell them to retailers or other businesses. Other distribution approaches exist: Manufacturers may distribute their goods directly to customers, for example, or have their own distributor or agent networks that supply goods directly to retailers.
What is a wholesale distribution channel?
A distribution channel is the way goods flow through the supply chain to the final customer. The wholesale distribution channel describes the companies involved in moving products from their manufacturers or original suppliers to retailers. It includes wholesale distributors that buy the goods, store them and sell and ship them to physical and online retail outlets.
What is a wholesale distribution business?
A wholesale distribution business is an intermediary that buys products in bulk and at a discount from the manufacturer and then resells those products in smaller quantities to other businesses, like retailers and ecommerce sellers. The wholesaler often stores these products in a distribution centre and then fulfils orders from retailers or ecommerce sellers.
