Engineering Lifelong Customer Success
SuiteSuccess is the culmination of a multi-year transformation effort to combine the NetSuite unified suite, 20 years of industry leading practices, a new customer engagement model and business optimisation methods into a unified, industry cloud solution.
SuiteSuccess is engineered to solve unique industry challenges that historically have limited a company’s ability to grow, scale and adapt to change. Most ERP vendors have tried to solve the industry solution problem with templates, rapid implementation methodologies and custom code.
NetSuite took a holistic approach to the problem and productised domain knowledge, leading practices, KPIs and an agile approach to product adoption. The benefits of this are faster time to value, increased business efficiency, flexibility and greater customer success.
The Four Key Pillars of SuiteSuccess are:
BUILD
A complete suite to support the modern business including ERP, CRM, PSA, omnichannel commerce, HR and Business Intelligence (BI) built on the NetSuite cloud platform, continually updated with leading edge capabilities and technologies to support all of our industries.
ENGAGE
Leading practices for each industry and role including workflows, KPI reports, dashboards and metrics, with the flexibility to personalise on the NetSuite platform from the initial sales contact to on-going support. With these leading practices, value is added at each stage of the engagement.
CONSUME
Intelligent staged approach via NetSuite’s industry stairway allows companies to consume capabilities based on their business needs. A re-imagined consumption model drives faster time to value, better ROI and greater user adoption. Companies can now go from zero to cloud in 100 days.
OPTIMISE
Customers benefit from continuous engagement, updated leading practices, new feature releases, value added SuiteCloud partners and movement up the stairway. Customers also are always on the latest release.
