Availability

Benefits

• Benefit from round-the-clock availability that powers your business continuity—backed by multiple data centres
• Know that NetSuite is completely aligned with your availability expectations, with NetSuite's 99.7% Service Level Commitment
• Trust that you'll get access to NetSuite when you need it, with NetSuite's 99.96% availability track record.

Key Features

Strong Service Level Commitment

• Guaranteed uptime of 99.7% backed by transparent Service Level Commitment
• NetSuite has achieved a historical uptime track record of 99.96% over more than the past five years
• NetSuite's SLC is backed by a service credit if availability commitment isn't met
• Complete transparency providing system status at all times at http://status.netsuite.com.

Multiple Data Centres

• NetSuite maximises application availability by operating multiple geographically separated data centres
• Data centre redundancy includes data mirroring, disaster recovery and failover.

Completely Redundant Internet Connections

• NetSuite's data centres meet or exceed commercial telecommunications standards worldwide for availability and integrity, and provide redundancy that ensures reliable connectivity and maximum uptime
• No single-point data transmission bottlenecks to or from data centres

Backup Power Systems

• Emergency generators typically provide backup power in less than 10 seconds and are sized to support the entire facility at maximum load
• Uninterruptible power systems (UPSs) are provisioned in a redundant configuration, with each UPS battery system designed to carry full load for 15 minutes without a generator.

HVAC Systems

• Air conditioning in both data centres is configured to allow for proper heat dissipation, permitting the sites to operate within an acceptable temperature range
• An N+1 redundant system of HVAC units within each location maintains the flow of air conditioning.

Fire Suppression

• State-of-the-art “sniffer” systems, augmented by heat detection and dry-pipe sprinkler systems, provide the latest fire suppression methods.

Seismic Engineering

• Seismic isolation equipment cushions facilities against movement
• All equipment is supported by earthquake bracing and anchored to the concrete slab below raised floors.