TMS Boosts Productivity by 75% with NetSuite

NetSuite Helps Transport Management Solutions Overcome its Barriers to Growth, Reduces Complexity

Company

Transport Management Solutions

Location

Sydney, Australia

Industry

Logistics

Applications Replaced:

MYOB, SugarCRM, Talcasoft

Solutions

NetSuite ERP
CRM
Fixed Assets
SuiteCommerce

“The productivity benefits we've seen with NetSuite have been fantastic. A task that used to take days can now be done in an hour.” Transport Management Solutions

Customer Success

Productivity has soared 75 percent since NetSuite was implemented in October 2011 at the diversified transport brokering, warehousing and fulfillment, and packaging products company.
Transport Management Solutions (TMS) has averaged 23 percent year-over-year revenue growth since upgrading from unintegrated MYOB and SugarCRM systems in October 2011.
NetSuite provides the flexibility TMS requires to enable them to grow and manage a diversified and multi-location business, with facilities in Sydney, Melbourne, Brisbane and Perth.
TMS has gained the agility to broaden its business into outsourced labour and services and international shipping through partners.
NetSuite CRM has enabled TMS to drive new business development and effective account management that improves customer satisfaction.
TMS is avoiding the expense of two full-time personnel in purchasing and fulfillment required with an alternative approach.
TMS has reduced its monthly financial close time from a week to one day.
Bank reconciliation processes that took up to 1½ days are now accomplished in a couple of hours.
NetSuite Fixed Assets module automates amortisation and depreciation calculations that previously required labor-intensive spreadsheet work.

Challenges

MYOB lacked the flexibility that TMS needed for growth, with limitations in speed, number of users and customization capability.
TMS personnel productivity suffered with the need for manual double data-entry across MYOB and SugarCRM.
Previous environment was not conducive to mobile access and could not be readily customised to TMS' needs.

Solution

Selected over Microsoft Dynamics GP and Sage, NetSuite offered the best value and broadest range of functionality in a unified system.
NetSuite mobile app is especially valuable for remote and on-the-go business management and transactions.
TMS is moving its website to NetSuite SuiteCommerce from Joomla for its packaging and consumables business for greater functionality, workflow automation and native integration with its NetSuite back end.

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